Senior Admissions Advisor

About the Role

As a Senior Admissions Advisor, you will guide prospective students on their path towards a career in healthcare, helping them change their own lives and those of the patients in their care. You will be a prospective student’s first connection at West Coast University, supporting them through the application and enrollment process.

Responsibilities

• Handle a high volume of student inquiries and follow-up activities.
• Continuously follow up on prospective student inquiries and assigned inquiries in a timely manner.
• Notate conversations with prospective students in Customer Relationship Management software.
• Send marketing materials to prospective students.
• Ensure the Admissions team meets goals.
• Assist Admissions Advisors with prospective student obstacles such as childcare, financial problems, transportation needs, and work schedule.
• Assist with monitoring Admissions Advisor’s telephone activities.
• Support Admissions Advisors to achieve goals.
• Strive to secure higher quality assurance evaluation scores than the Admissions Advisors.
• Maintain an acceptable level of prospective student referral inquiries.
• Respond to all inquiries in a timely manner.
• Manage conversion rates, such as inquiries to appointments, to meet goals.
• Assist prospective students with completing enrollment packets.
• Verify and record prospective student information.
• Complete tuition information sheet for the Financial Aid department.
• Discuss financial obligations with prospective students.
• Review students' Financial Aid outcomes to determine affordability.
• Address questions and concerns from new students.
• Emphasize the importance of orientation to new students.
• Recruit and enroll qualified applicants into programs of study beneficial to the students’ career objectives and academic needs using sales and marketing techniques, including group presentations/events, campus tours, on and off-site job fairs, and other methods.
• Ensure that prospective students complete all required forms for enrollment and processing.

Requirements

• Experience with MS Office.
• Experience with data entry and multi-line phone aptitude.
• Ability to conduct individual or group information sessions and advise students about their educational opportunities.
• Ability to self-direct, self-pace, multi-task, and function well under pressure of deadlines and conflicting priorities.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.

Qualifications

Bachelor's degree required.