Senior Admission Counselor (STEM Recruiter)

About the role

The University Of North Texas at Dallas – the first four-year public institution of higher education in the city – seeks an individual who will help shape the character of a 21st century, teaching-focused university. Candidates should be able to express enthusiastic support for the mission of the university to transform the lives of students, families and communities by providing high-quality, student-focused education in preparation for tomorrow’s careers, and its vision to create the place of choice where students are inspired to learn, faculty are inspired to teach and the community is inspired to support.

Responsibilities

• Represent UNT Dallas both on and off-campus to prospective undergraduate STEM students, academic advisors, program coordinators, and other individuals or organizations involved in the college selection process.
• Plan, implement, and assess comprehensive data-driven student recruitment strategies and programs that are aligned with best practices to improve student engagement and yield, with an emphasis in the STEM programs at UNT Dallas.
• Execute exceptional customer service through consistent followup (phone calls and all correspondence) with prospective students and their families, current and existing school partnerships to provide student enrollment support and troubleshoot enrollment barriers.
• Provides general knowledge about admissions, Texas Success Initiative (TSI), financial aid, scholarships, support services, advising/registration, housing and orientation.
• Track, analyze, and report statistical data to measure effectiveness and impact of recruitment activities based on key performance metrics.
• Work collaboratively with school partners, agencies, and internal stakeholders to lead strategic recruitment and admission initiatives (such as recruitment programs, recruitment visits, and special campus events) to enhance relations, university brand, and recruitment opportunities with prospective student groups.
• Serve as the primary liaison to administrators, teachers/instructors, nonprofit organizations, parents, and students.
• Review academic credentials of students in order to determine eligibility of applicants in accordance with official university admissions policies, state guidelines and connects prospective students with university resources.
• Perform data entry via the university's CRM and other databases relevant to student records for accurate record keeping of all recruitment activity to ensure department goals are met and compliance with records management, privacy, and office procedures.
• Contribute to on-campus and off-campus events related to recruitment, admissions and enrollment yield such as campus preview days, open house events, campus visits and tours, Admitted Student events, and new student orientations.
• Contribute to the overall success of the Student Access Success Division and the University by performing all other duties and responsibilities as assigned.

Requirements

• Bachelor's degree and three years of experience in recruiting, academic advising, academic counseling, student services, or any equivalent combination of education, training, and experience.
• Knowledge of professional standards and regulations.
• Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of, or the ability to learn, University policies and procedures.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Professional, motivated, self-directed with the ability to communicate enthusiastically with wide populations in a positive, courteous manner.

Qualifications

• Bilingual in English/Spanish
• Familiarity with STEM K-12 outreach programs (e.g., Science Olympiad, Science Fairs, Robotics Competitions, STEM Conference).
• Demonstrated STEM experience (e.g. completion of a STEM major or minor; STEM teaching experience; STEM recruitment).
• Masters degree in a related field.
• Experience working in a university admission department or similar department.
• Working experience with youth and wide populations, admissions, and recruitment or higher education.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and video conferencing platforms (Zoom and MS Teams).
• Experience utilizing innovative technology such as a CRM solution (i.e. Salesforce, TargetX) is preferred.
• Familiarity with database systems such as Ellucian Banner, PeopleSoft, or some other type of student information database product utilized by institutions of higher learning is preferred.
• Experience utilizing Perceptive Content imaging software or a similar product.
• Effective public speaking and presentation experience.
• Experience with communication campaigns (social media, texting, and direct mail among others).
• Program and territory management experience.
• Strong people skills and a background in customer service, sales, marketing, and higher education.
• Ability to multitask and adapt to a rapidly changing environment.
• Ability to work a flexible schedule beyond normal office hours, including some early mornings and late evenings as well as occasional weekends.

Skills

• Knowledge of professional standards and regulations.
• Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of, or the ability to learn, University policies and procedures.
• Ability to communicate effectively in both oral and written form.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze complex data.
• Ability to maintain effective interpersonal relationships.
• Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents, and volunteers.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to multitask in a busy office environment with multiple interruptions, including managing a high volume of emails and phone calls.
• Ability to use computer applications including spreadsheet, database, and word processing software, includingMicrosoft Office Suite and the use of a CRM.
• Ability to collect and analyze