Senior / Administrator, Sales & Ops

We may hire at the Administrator or Senior Administrator level depending on experience.

About the role

The Senior Administrator, Sales & Ops provides support to the department manager and mentors junior team members in sales administration and sales operations.

Responsibilities

• Manage the daily processing of all sales orders submitted through email or transmitted via EDI.
• Provide essential communication to accounts and account representatives detailing order confirmation and status, shipment tracking, and inventory availability.
• Reconcile, coordinate, and track credit/debit claims and assist with chargeback disputes as needed.
• Maintain and update database for new products, customer accounts, sales commissions, and shipping methods.
• Support Team Manager by placing manufacturing reorders for both dry goods and finished goods with 1st party and various print and pack-out vendors.
• Serve as primary point of contact for Distribution Partners for all communications including PO placement, scheduling, and inventory receipt.
• Lead discussions with warehouse and assembly teams pertaining to the build and manufacturing of finished goods, including complex Premium Edition or Launch Edition products.
• Maintain accurate inventory levels within Great Plains software to ensure physical inventory matches expected available inventory.
• Contribute to metadata submissions for digital product pre-order and release deployment.
• Coordinate the distribution of product samples to various parties including ESRB, Nintendo, Sony, Microsoft, as well as account representatives and select account buyers.
• Assist with the reconciliation of all new release orders and schedule shipments in relation to specific street date requirements.
• Prepare weekly, monthly, and other ad hoc reports related to sales orders, claims, manufacturing, and distribution.
• Mentor junior team members and collaborate to handle all assigned tasks.
• Perform other responsibilities as assigned or needed.

Requirements

• 2–4 years of similar work experience.
• In-office attendance is required for effective supervision, collaboration, and teamwork, including:
  • Oversight of work and access to supervisory assistance, including meetings to review work product, deadlines, and status.
  • Spontaneous brainstorming sessions and exchanges of ideas.
  • Quick access to team members for collaborative problem-solving.
  • Stronger cohesion among co-workers and within teams.
  • Enhanced sharing of information necessary for effective job performance and product creation.
  • Better understanding of stakeholders’ work and business needs to facilitate seamless workflow and increase efficiency.

Bonus Skills

• A passion for video games and a team player mentality.