Senior Administrative Assistant (Registrar's Office)

About the role

The Registrar’s Office at the University of Southern Indiana is seeking a Senior Administrative Assistant to support enrollment verifications, applications for readmission, and Fresh Start applicants. This position also assists with various clerical tasks and serves as a back-up for processing change of majors and change of grades.

Responsibilities

• Review and process applications for readmission.
• Evaluate students’ classification, major(s), academic standing, academic registration holds and Fresh Start eligibility.
• Communicate decisions with students and college of major as needed, counseling students if necessary on how to meet requirements.
• Process Fresh Start program applications and correspondence.
• Follow up with students and university departments when required.
• Aid Registrar in monitoring the first 12 quality hours of each student’s education and advise on progress.
• Coordinate and process enrollment verifications for students related to insurance, student loan deferment, foreign student forms, verification of graduation, skip, traces, etc.
• Maintain students’ permanent academic records by scanning and indexing forms and other paperwork into document imaging system.
• Aid Assistant Registrar in developing and running reports on a routine basis to identify and resolve inconsistencies in student software.
• Aid Associate Registrar in reviewing, correcting errors, and resolving problems resulting from National Student Clearinghouse data uploads.
• Provide clerical support to the office including answering the phone, helping office visitors and processing registration related paperwork as needed.
• Serve as back-up for processing change of majors and change of grades or incompletes.
• Maintain inventory of forms used in this position.
• Assist office staff with various projects during peak periods.
• Serve as primary backup to Registrar Administrative Associate.
• Direct work of other administrative assistants in the Registrar’s Office when they assist with readmissions and/or enrollment verifications.
• Serve as an interviewer with students, faculty, staff and others as per Public Law 93-380, Family Educational Rights and Privacy Act of 1974.

Requirements

• High school diploma or GED.
• Excellent interpersonal skills with the ability to greet and interact in a professional manner with students, parents, alumni, faculty, staff, co-workers and other office visitors.
• Excellent organizational and communication skills.
• Strong written communication skills.
• Ability to communicate University policies and procedures regarding registration as well as the Registrar’s Office policies and procedures.
• Refined problem-solving skills and occasional creative solutions to meet a student’s need and provide good service.
• Demonstrated proficiency with computers, word processing, email, and internet.
• Work effectively with diverse needs and requests of individuals.
• Work effectively during fast-paced periods.

Preferred Knowledge and Skills

• Three to five years of office experience preferred.
• Knowledge of Banner software preferred.

Benefits

The University of Southern Indiana offers a comprehensive benefits package including:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• A retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• A full tuition fee waiver for employees/75% for spouses and dependent children.
• Accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service.

Prioritizing Your Application

To apply, click “Apply Now!” near the top right of this page to complete an application and upload your application materials. Application materials should include: Resume.