Senior Admin Support Assistant

Overview To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision. Responsibilities Assist management with coordinating and executing team tasksMonitor and assist team as needed to ensure tasks are completed and deadlines are metAdhere to policies and procedures regarding handling of financial documents, member info, and physical securityLog, sort and record incoming/return mailInform the team of changes and new instructions as requested by managementPresent "Administrative Support Overview" to the New Employee Training ClassProvide training to employees as directed by managementSolicit feedback and ideas from section employees on current processes and policiesAnswer team questions regarding daily operations, policies, and proceduresUpdate and maintain policy and procedure manual for the Administrative Section in the Collections DivisionMaintain various reports, phone lists, and rostersCoordinate specific loan adjustment sequences with the Collections' Consumer Loan Account SpecialistsPrepare correspondence, data, reports, presentations; proofread documents for team members, and recommend editsTake minutes for section meetings as requestedAttend / conduct meetings/ discussions on behalf of management as neededParticipate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysisRetrieve and direct after-hour voice mail messages for the Collections divisionPerform other duties as assigned Qualifications Experience in performing clerical and/or administrative duties/responsibilitiesExperience in customer service, preferably in a financial institutionExperience in leading, guiding and mentoring othersAbility to work independently and in a team environmentAbility to manage multiple priorities independently and/or in a team environment to achieve goalsAbility to maintain confidentiality and demonstrate integrityExperience in de-escalating complaints and conflictsAbility to influence, negotiate and persuade to reach agreeable exchange and positive outcomesAdvanced administrative, clerical, and technical skillsAdvanced skill performing mathematical calculations and working accurately with numbersAdvanced skill interacting with staff, management, and members diplomatically and tactfullyAdvanced skill building effective relationships through rapport, trust, diplomacy and tactAdvanced skill maintaining composure in a high production and changing environmentAdvanced active listening skills to respond to inquiries and requestsEffective organizational, planning and time management skillsEffective skill presenting findings, conclusions, alternatives and information clearly and conciselyEffective research, analytical, and problem solving skillsEffective skill maintaining accuracy with attention to detail and meeting deadlinesEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill following, interpreting and applying guidelines, procedures, practices, regulationsEffective skill communicating with all levels within an organizationAdvanced verbal and written communication skillsAdvanced word processing, spreadsheet, and presentation software skills Desired Qualifications Working knowledge of NFCU's products, services, programs, policies and proceduresWorking knowledge of NFCU's functions, philosophy, operations and organizational objectivesExperience in administrative support, financial services, member service, operations, collections, or a related processing environmentAbility to follow established procedures and apply written instructions accuratelyStrong attention to detail and accuracyEffective verbal and written communication skillsAbility to organize work, manage multiple priorities, and meet deadlinesAbility to work independently and collaboratively in a team environmentDemonstrated ability to work effectively in a high-volume, fast-paced production environment while maintaining quality, accuracy, and productivity standardsWorking knowledge of bankruptcy procedures, systems, and processes preferred Hours Additional Information Monday - Friday, 9:00AM - 5:30PM Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 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Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. 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