Senior Ad Product Quality Analyst

Snap Inc. is a technology company focused on empowering people to express themselves, live in the moment, and connect meaningfully through products like Snapchat, Bitmoji, Saturn, and Specs Inc. The Ads Platform organization drives innovation in Snap’s advertising solutions, helping businesses achieve measurable growth.

About the role

We are looking for a talented and experienced business and data analyst to join the Ad Product Quality team. In this role, you will grow Snapchat’s advertising business by solving customer challenges and improving the quality of our monetization products.

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint root causes for faster resolutions.
• Leverage technical skills and product expertise to triage, investigate, and resolve issues preventing customers from succeeding on our ads platform.
• Join client-facing calls to resolve technical issues directly.
• Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards for frontline support teams.
• Maintain a backlog of software bugs and product improvements, advocating for customer priorities with Product and Engineering teams.
• Partner with Product Marketing, Sales, and Support teams to collect customer feedback and identify product improvement opportunities.
• Derive quantitative and qualitative insights into ads product usage, system stability, and customer experience, producing trend analyses and actionable recommendations.
• Perform pre-release QA and UAT to ensure product updates work as intended without disrupting the customer experience.

Requirements

• Bachelor’s degree in engineering, mathematics, a technical field, or equivalent practical work experience.
• 5+ years of post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master's degree in a relevant field and 4+ years of relevant industry experience.
• Experience troubleshooting and resolving customer issues related to ad tech products and platforms.

Preferred Qualifications

• Expertise in troubleshooting front- and back-end web applications.
• Experience sizing the impact of client-facing issues and setting priorities.
• Experience working with large datasets using SQL, Python, and data visualization tools (Looker, Tableau, etc.).
• Excellent verbal and written communication skills with high attention to detail.
• Strong project management skills, including problem identification, solution design, and execution.
• Experience with agile product development using Jira or similar software.
• Proficiency in G Suite (Gmail, Google Docs, Google Sheets, etc.).

Schedule

This role follows a "default together" policy, requiring in-office work 4+ days per week to foster collaboration and culture.

Pay

Compensation is determined by work location, skills, experience, and qualifications. The base salary ranges for this position are:

• Zone A (CA, WA, NYC): $118,000–$176,000 annually.
• Zone B: $112,000–$167,000 annually.
• Zone C: $100,000–$150,000 annually.

This position is also eligible for equity in the form of RSUs.

Benefits

• Paid parental leave.
• Comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation packages that include equity participation in Snap’s long-term success.