Senior Ad Product Quality Analyst

Snap Inc. is a technology company focused on empowering people to express themselves, live in the moment, learn about the world, and have fun together through products like Snapchat, Specs Inc., Bitmoji, and Saturn. The Ads Platform organization drives innovation and performance across Snap’s advertising platform, helping businesses achieve measurable growth.

About the role

We are looking for a talented and experienced business and data analyst to join the Ad Product Quality team. In this role, you will grow Snapchat’s advertising business by solving customer challenges and identifying opportunities to improve the quality of our monetization products.

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint root causes for quicker resolutions.
• Leverage technical skills and product expertise to triage, investigate, and resolve technical issues preventing customers from succeeding on our ads platform.
• Join client-facing calls to resolve technical issues directly.
• Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards to empower frontline support teams.
• Maintain a backlog of software bugs and product improvements, advocating for customer needs while prioritizing impactful issues with Product and Engineering teams.
• Partner with Product Marketing, Sales, and Support teams to collect customer feedback and identify product improvement opportunities.
• Derive quantitative and qualitative insights into ads product usage, system stability, and customer experience, producing trend analyses and actionable recommendations.
• Perform pre-release QA and UAT to ensure product updates work as intended and do not disrupt the customer experience.

Requirements

• Bachelor’s degree in engineering, mathematics, a technical field, or equivalent practical work experience.
• 5+ years of post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master's degree in a relevant field and 4+ years of relevant industry experience.
• Experience troubleshooting and resolving customer issues related to ad tech products and platforms.

Preferred Qualifications

• Expertise in troubleshooting front- and back-end web applications.
• Demonstrable experience sizing the impact of client-facing issues and setting priorities.
• Experience working with large datasets using SQL, Python, and data visualization tools (e.g., Looker, Tableau).
• Excellent verbal and written communication skills with high attention to detail.
• Strong project management skills, including problem identification, solution design, and execution.
• Experience with agile product development using Jira or similar software.
• Proficiency in G Suite (Gmail, Google Docs, Google Sheets, etc.).

Schedule

This role follows a "default together" policy, requiring in-office work 4+ days per week to foster collaboration and culture.

Pay

In the United States, work locations are assigned a pay zone determining the salary range for the position. Starting pay is based on skills, experience, qualifications, work location, and market conditions, and may be negotiable within the range.

• Zone A (CA, WA, NYC): $118,000–$176,000 annually.
• Zone B: $112,000–$167,000 annually.
• Zone C: $100,000–$150,000 annually.

This position is also eligible for equity in the form of RSUs.

Benefits

• Paid parental leave.
• Comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation packages that include equity to share in Snap’s long-term success.