Senior Accounting Application Specialist | Kinetic

About the role

In this role, you will leverage your technical expertise, communication skills, and business knowledge to troubleshoot, diagnose, and resolve diverse issues. You will also proactively recommend process improvements to enhance our customer experience.

Responsibilities

• Solution escalated issues with minimal supervision, communicating with customers via phone, email, or chat using customer-centric interpersonal skills.
• Troubleshoot client-server software application issues, including Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
• Stay up-to-date with software updates and changes to provide timely, accurate solutions.
• Resolve customer concerns during installation, operation, maintenance, or compatibility matters.
• Conduct performance or functional tests to resolve issues.
• Develop and refine processes to gather, track, and triage issues, assess validity, and route to the appropriate team.
• Recognize trends and patterns in case descriptions to foresee and prevent future problems.
• Recommend process and strategy improvements, collaborating with team members for solutions.
• Contribute to and utilize the department’s knowledge base articles and FAQs.
• Coach and mentor team members to ensure consistency and high standards for customer service.
• Specialize in key areas of the software, including third-party software packages.

Requirements

• 5+ years’ applicable experience with demonstrated success and knowledge.
• 2+ years’ specialized or industry experience.
• Experience working with manufacturing-focused ERP solutions and a general understanding of manufacturing and financial process flows.
• Familiarity with ERP costing concepts and their impact on manufacturing and financial processes, including inventory, production, project-based manufacturing, Work in Process (WIP), and Cost of Goods Sold (COGS).
• Ability to analyze and troubleshoot manufacturing transactions and their impact on financial results, including month-end and year-end activities.
• Ability to learn new technologies and industries quickly.
• Strong attention to detail.
• Mentorship skills.
• Effective verbal and written communication skills.
• Strong knowledge of system application fundamentals and business processes.
• Excellent problem-solving and troubleshooting skills.
• Experience in a high-volume support environment.
• SaaS or e-Commerce experience.

Qualifications

• Must be authorized to work in the United States without Epicor sponsorship.
• Must be a U.S. person as defined by applicable law or otherwise eligible to obtain any required U.S. government authorization to access such information.

Skills

• Technical Expertise
• Communication Skills
• Business Knowledge
• ERP Solutions Experience
• Manufacturing and Financial Processes Understanding
• ERP Costing Concepts Familiarity
• Financial Results Analysis Ability
• New Technologies Learning Ability
• Attention to Detail
• Mentoring Skills
• Verbal and Written Communication Skills
• System Application Fundamentals Knowledge
• Problem-Solving and Troubleshooting Skills
• High-Volume Support Environment Experience
• SaaS or e-Commerce Experience

Benefits

• Health and Wellness Benefits
• Internal Mobility Opportunities
• Career Development Programs
• Inclusive Workplace Culture
• Work-Life Balance Policies
• Global Mobility Support

Pay

Competitive Pay Range: $71,000 USD - $114,000 USD

Schedule

N/A

Benefits

• Health and Wellness Benefits
• Internal Mobility Opportunities
• Career Development Programs
• Inclusive Workplace Culture
• Work-Life Balance Policies
• Global Mobility Support

Contact

If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer.