Senior Account Sales Representative

Job Summary

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers. Actively and consistently support all efforts to simplify and enhance the customer experience.

Major Duties And Responsibilities

• Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
• Attends and actively contributes to sales meetings and training programs
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collects and accounts for funds and provides receipts according to Company policy and guidelines
• Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

Required Qualifications

• High School Diploma or equivalent work experience
• Minimum of 1 year experience in sales or customer service
• Valid driver's license with a satisfactory driving record within Company required standards
• Ability to read, write, speak and understand English
• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Ability to complete documentation accurately
• Ability to build mutually beneficial relationships with all management at assigned properties
• Ability to communicate orally and in writing in clear and straightforward manner
• Ability to maintain confidentiality
• Ability to deal with the public in a professional manner

Preferred Qualifications

• Ability to maintain high level of self-motivation
• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Ability to prioritize and organize effectively
• Ability to use personal computer and software applications
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services

WORKING CONDITIONS

• Office environment and / or outside environment with exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 – 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Variable hours: may include weekends, holidays, and split days off

Pay and Benefits

The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $55,000.00.

Company Information

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.