Senior Account Sales Representative

About the role

This role involves acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors through door-to-door sales of Spectrum’s connectivity services, using a consultative sales approach to meet customer needs and achieve assigned sales performance targets. Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand, including Spectrum Internet®, TV, Mobile and Voice, along with local news, programming, regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers.
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions