Senior Account Sales Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

Connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales, as well as additional tactics such as lobby events and property manager driven referrals for Spectrum’s connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Acquire new residential customers by conducting door-to-door sales as a core requirement, and supplementing door-to-door efforts with lobby events and property manager driven referrals.
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guidelines.

Requirements

• High School Diploma or equivalent work experience.
• 1+ years sales or customer service experience.
• Preferred: 2+ years sales or relevant work experience.

Skills

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience with consumer education of products and services.
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Pay

The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $55,000.

Benefits

Charter Communications offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.