Senior Account Relations Manager

About the role

Maintains a strong, continuous relationship with vendors and business partners to enable the understanding of business requirements, needs, and service. Works alongside vendor management team members to analyze key performance data to enhance vendor relationships. Oversees and supports the strategy and coordination of work within the vendor management team.

Responsibilities

• Maintains a strong, continuous relationship with vendors and business partners to enable the understanding of business requirements, needs, and service.
• Works alongside vendor management team members to analyze key performance data to enhance vendor relationships.
• Oversees and supports the strategy and coordination of work within the vendor management team.
• Communicates to vendors as needed to ensure member or provider satisfaction and quality performance.
• Assesses and analyzes key performance data to monitor and measure productivity of specific programs and program compliance.
• Communicates insights from data using data storytelling.
• Builds and reviews reports to leverage key performance data for metrics and to identify areas of process improvements based on prior experience.
• Acts as a liaison between internal departments and vendors to handle escalations (e.g., interpretation accuracy), as appropriate.
• Represents the company/department in facilitating new business/process implementations from initial launch through day‑to‑day interactions.
• Performs root cause analyses with vendors to identify business issues or problems to ensure member or provider satisfaction.
• Interfaces with the quality assurance team on behalf of vendor to identify ways to improve the member or provider experience based on performance metrics and contractual obligations.
• Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services.
• Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to members or providers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Bachelor’s degree and 4–6 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Experience managing large vendor accounts preferred.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays

Pay

Pay range: $75,300.00 – $135,400.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Schedule

Flexible approach to work with remote, hybrid, field, or office work schedules.