Senior Account Relations Coordinator

Responsibilities

• Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory, with a specialized focus on billing and customer service.
• Provide dedicated support and issue resolution to those groups.
• Act as a liaison between employer groups and key internal departments to ensure a positive year‑round experience.
• Provide solutions that meet customer needs, improve account retention, and maintain business goals.
• Offer training and support to internal and external customers related to administrative processes, tools, and services to maximize understanding and utilization by customers and field staff.

Requirements

• Bachelor’s degree from a four‑year college or university (any field of study).
• In lieu of a bachelor’s degree: 3‑5 years of job‑specific, customer‑service‑related experience OR an associate’s degree with 1‑3 years of job‑specific, customer‑service‑related experience.

Skills

• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows‑based software including Microsoft Office applications
• Advanced knowledge of specific systems relating to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
• Easily adapts to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding and proven oral and written communication skills
• Demonstrated ability to communicate with all levels of leadership
• Proven ability to multi‑task
• Excellent interpersonal skills
• Ability to work well in a team environment

Qualifications

• Life and Health insurance license