Senior Account Manager - US

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.

About the role

We are looking for a Senior Account Manager who is customer-focused and results-driven to join our high-growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move. As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll be expected to navigate a fast-paced, hyper-growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations that will help our entire team scale.

Responsibilities

• Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. Ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. Create templated reporting frameworks that the wider team can adopt.
• Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
• Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

Requirements

• 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
• Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
• Comfortable in Excel/BI tools and enjoy using data to prove value.
• Thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
• Native-level fluency in English; additional European languages are a significant advantage.

Skills

• Empathetic: Genuinely care about your customers’ success and approach every problem with a solution-oriented mindset.
• High Integrity: A team player who prioritizes collective wins over individual politics. Honest, transparent, and dependable.
• Radical Candor: Seek and provide feedback early and often. Understand that direct, constructive criticism is the fastest way to grow.
• Focused: Focus on the big wins, refusing to let minor distractions derail your primary objectives.

Benefits

• Competitive compensation and equity ownership in Perk.
• 20 vacation days and 12 public holidays.
• Flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• Comprehensive dental and vision plans, plus Wellhub’s gym subscription from your start date.
• Life and disability insurance from your start date, with options to add extra protection through voluntary buy-up plans.
• 401(k) plan with company matching contributions.
• Partner discounts on pet insurance.
• Unforgettable Perk events, including an annual summer party.
• Spring Health, a market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• 12-16 weeks’ paid parental leave.
• 16 paid hours per year to spend volunteering for charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• A four-week, fully paid sabbatical once you reach 5 years.
• Relocation support to help you move to one of our hubs.

Pay

Compensation for this role is a combination of salary, commissions, and stock options. The base salary range is $95,000, and the on-target variable earnings are $28,000. The commission structure will be tied to achieving revenue & retention targets.

Schedule

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. This role requires you to be based within commuting distance of our hubs.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritize accounts, draft and refine outreach, handle customer interactions more effectively, synthesize information, and cut through shadow work. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.