Senior Account Manager, SMB

About the role

We are seeking a Commercial Account Manager to join our growing team. You will be responsible for managing a portfolio of Braze's growth customers, ensuring they maximize value through our technology. This role requires a proven track record in SaaS sales, particularly for email, analytics, CRM, marketing automation, and content marketing solutions.

Responsibilities

• Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
• Acquire and maintain best-in-class product knowledge and industry trends
• Proactively analyze customer product usage and identify growth opportunities
• Effectively communicate customer feedback to the Braze product team
• Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
• Coordinate resources to drive feature adoption
• Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage

Requirements

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year.

Qualifications

• Background in SaaS sales for Mobile and/or Marketing Technology
• Prior experience navigating organizations and identifying decision makers
• Outstanding verbal, written, and presentation skills
• Excellent organizational skills and time management abilities
• The capacity to handle multiple competing priorities
• Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
• Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)

Skills

• Drive, intellectual curiosity, and a relentless commitment to excellence
• Ability to quickly get up to speed on new cloud apps and tools
• Up-to-date on digital trends, especially in the mobile, web, and email space

Benefits

Braze offers a competitive compensation package that may include equity, retirement and employee stock purchase plans, flexible paid time off, comprehensive benefit plans covering medical, dental, vision, life, and disability, family services, and opportunities to give back to the community. Braze is also a Great Place to Work® and offers a curated in-office employee experience, professional development support, and Employee Resource Groups.

Pay

Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs).

Schedule

This role offers a hybrid schedule to promote work-life harmony.