Senior Account Manager, Retail

About the role

The Senior Account Manager, Retail leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported
• Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests. Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager
• Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start
• Utilize AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement
• Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency
• Independently prepare and deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action
• Translate data and performance trends into clear, actionable recommendations for clients

Requirements

• 5+ years of experience in account management, partnerships, sales support, or a related field
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments
• Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements

• Direct client vertical experience
• Familiarity with CRM tools (ex. Salesforce)
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)