Senior Account Manager (Packaging Design)

Primary Purpose

We are looking for a passionate Senior Account Manager (Packaging Design) who will partner with and ensure the long-term success of our clients in a brand strategy, packaging, POS and social design environment. You will act as the strategic business leader and become a trusted resource for your portfolio of assigned clients as they rely on you to address their business needs and design challenges. In your role you will liaise between customers and internal cross-functional teams to ensure the timely and successful delivery of our packaging design & strategic solutions. Your primary responsibility will be the growth of your portfolio to meet a dedicated forecast.

General Overview

Your business brain is balanced with your creative brain. You celebrate a perfectionist lens for business, brand stewardship, creative design and design adaptation, all backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great packaging and POS. You will celebrate collective successes and grow from opportunities to ensure that the team is always striving to be their absolute best.

Responsibilities

• Get immersed in the exciting, fast-paced, Marks Design Culture to be able to present our strategic solutions to clients.
• Oversee all marketing and design needs for client portfolio - including Brand Strategy, Packaging, POS, Digital and Social.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Able to lead account, and project teams, and day-to-day creative outputs.
• Able to apply insights to creative, effectively present and communicate layouts to clients.
• Able to multi-task and problem-solve on a daily basis.
• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free.
• Lead project kick-offs, brainstorming sessions, and client meetings, ensuring smooth project work flow in conjunction with all Team Members and clients.
• Write briefs in conjunction with the client, align on design objectives and design intent. Ensure the designs presented align with the approved briefs.
• Ongoing - Recommend improvements in the design process and utilization of resources to optimize efficiencies where applicable.
• Act as first point of escalation and responsibility to the Marks Design Team.
• Provide proposals, estimates and SOWs based on client brief, adjusting based on project scope changes and presenting to client to ensure alignment.
• Invoice projects in a timely manner.
• Forecast and track key account metrics.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• May be future expectation for periodic on-site collaboration in New Jersey to meet with clients and key stakeholders.
• Proactively identify opportunities, build trusted client relationships, and align cross-functional teams.

Success In The Role

Success in this role is achieved by consistently demonstrating the ability to manage, oversee and work against the clients’ growth priorities, uphold the Marks Design Pillar Standard of Excellence, manage multiple priorities with internal and external clients, and make sound decisions to ensure the business moves forward.

Education & Experience Requirements

• Bachelor’s degree in Marketing, Business Administration, Graphic Management Services or Design.
• Minimum 7+ years of experience in brand stewardship and account management.
• Minimum 4 years of experience working with clients on brand strategy, creative design and design adaptation all in relation to packaging.
• Minimum 4 years of experience in visual communication.
• Proficient using PC platform and Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote).

Ideal Candidate Will Possess

• Experience in account management in the packaging design environment.
• Motivated problem solver with an appetite for growth in a fast-moving, industry-defining business and team.
• A positive, proactive attitude towards opportunities and potential problems.
• Excited and motivated to work on some of the most recognizable brands in North America.
• Prominent ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Superior written and interpersonal communication skills that can flex and navigate easily across multiple clients and project teams.
• A thorough understanding of the creative process.
• An approachable nature with the desire to foster and maintain relationships within the organization.
• Holds a valid passport and has the ability to travel to the US.
• Integrated marketing and digital/e-commerce experience.
• Global CPG and/or healthcare/wellness experience preferred.

About Propelis

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

EEO Statement

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.