Senior Account Manager, Inside Sales

About the role

The Sales Operations & Account Coordinator is a key account-facing role responsible for driving revenue growth, maintaining strong customer relationships, and ensuring operational excellence across the quote-to-order process.

Responsibilities

• Manage the complete RFQ → Quote → PO → Order Confirmation cycle in SAP with accuracy, speed, and compliance with pricing and margin guidelines.
• Partner with Pricing to provide quote history, pricing deltas, and margin approvals.
• Acknowledge RFQs and inquiries the same day and maintain consistent follow-up until closure.
• Track and maintain win/loss data to support competitive positioning.
• Collaborate with Sales and customers to collect and maintain accurate forecasts in Salesforce and SAP.
• Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.
• Build and maintain strong relationships with customers, procurement teams, and buyers through professional, customer-first communication.
• Partner with Outside Sales to align on account strategy, opportunities, and engagement.
• Capture and record quoting intelligence including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes.
• Maintain all account intelligence in SAP/Salesforce for strategic planning and pipeline visibility.
• Serve as the communication bridge between customers and internal teams (Production, Planning, Quality, Logistics).
• Provide same-day order status updates, shipment tracking, and confirmations.
• Cook up expedited requests, RMAs, and rework activities, ensuring prompt resolution and customer satisfaction.
• Monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions.
• Suggest partial shipments or other mitigation techniques to maintain continuity and customer trust.

Qualifications

• Bachelor’s Degree Preferred / Minimum 3 years of experience in Account Management, Inside Sales, or Sales Operations within the RF/Electrical components or manufacturing industry.
• Proficiency in SAP (Sales & Distribution or Order Management) and Salesforce CRM required.
• Strong understanding of quote-to-order and order-to-cash workflows.
• Excellent written and verbal communication, organization, and multitasking skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Skills

• Customer Engagement & Relationship Management
• SAP & Salesforce Expertise
• Quote & Order Management
• Forecasting & Pipeline Accuracy
• Cross-Functional Communication
• Attention to Detail & Process Optimization

Benefits

Amphenol CDI is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations.

Pay

Salary Information: According to several states' laws, this position's salary range falls between $70,000 and $80,000 annually. However, this salary information is merely a general guideline. When extending an offer, Amphenol CDI considers various factors such as the position's responsibilities, scope of work, candidate's work experience, education/training, essential skills, internal pay equity, and market considerations.

Schedule

Approximately 0% of travel is expected.