Senior Account Manager - Health Insurance

Our Senior Account Manager manages a book of mid-market and large employer groups (typically 250 – 1,000 lives), providing strategic guidance on benefit planning, renewal strategy, cost management, and member engagement. The Sr Account Manager will partner with the sales team to implement new employer groups and serve as the primary point of contact for ongoing support. They are accountable for developing and maintaining relationships with assigned employer group clients and identifying ways to drive growth and retention within our Health Plan.

Responsibilities

• Build and maintain relationships with employer group leaders and broker partners to ensure retention year-to-year for assigned employer groups.
• Consult with employer group accounts on plan benefits, performance data, and trends to identify opportunities for improvement, growth, and cross-selling.
• Lead complex renewals and present plan design recommendations.
• Serve as a trusted advisor to employer group leaders and benefit decision-makers.
• Coordinate multi-product offerings (medical, dental, stop-loss, etc.) in support of a comprehensive benefit strategy.
• Partner with Account Executives and underwriting on pricing strategies and negotiate renewals with employer group leaders and brokers.
• Proactively engage with clients through regular check-ins and provide benefit education to group leaders and members.
• Serve as primary contact for client inquiries and service needs, ensuring effective and timely resolution.
• Contribute to mentorship and knowledge-sharing across the sales and account management teams.
• Represent WPS at benefit fairs, board-level presentations, and broker strategy sessions.
• Maintain accurate CRM records and support sales growth opportunities.

Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration or related field or equivalent combination of education/experience.
• Valid Wisconsin Accident & Health producer license.
• 5 or more years of progressive responsibility as an Account Manager or related experience.
• Strong knowledge and understanding of health insurance benefit design.
• Demonstrated experience in Health and Life Insurance Administration.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Strong problem-solving and workload prioritization skills.
• Strong public speaking and presentation skills, including comfort in the presence of large audiences.
• Ability to travel within the state of Wisconsin – up to 50%.
• Valid driver’s license with no moving violations or accidents in the last three years.

Preferred Qualifications

• Self-Funded experience.
• Experience using CRMs (i.e.: MS Dynamics, Salesforce).

Remote Work Requirements

• Wired (ethernet cable) internet connection from your router to your computer.
• High speed cable or fiber internet.
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at speedtest.net).

Pay

Salary Range: $85,000 ~ $105,000. The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Schedule

Remote work in Wisconsin with travel within the state. As a secondary consideration, remote work may be offered in the following approved states: Illinois, Iowa, Michigan, Minnesota.

Benefits

• Remote and hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services starting DAY 1.
• Professional and Leadership Development Programs.

About Us

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture

WPS’ culture drives our success by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.