Senior Account Manager, Factor Healthcare Partners

Job Summary

This is a hybrid role to the HelloFresh Headquarters in either Chicago, IL or Boulder, CO. Factor, a brand of HelloFresh, is looking for a Senior Account Manager to join our New Channels Team. The role involves driving portfolio growth and expansion, executing high-impact launches, coordinating cross-functional integration, leading strategic partner success, and providing ongoing account management and support.

Responsibilities

• Drive Portfolio Growth & Expansion: Act as the primary account manager for a portfolio of healthcare partners, identifying opportunities to scale current programs, and expand Factor’s footprint within their broader clinical ecosystems.
• Execute High-Impact Launches: Lead the implementation of new partner programs or expanded service lines, coordinating every detail from user account setup to workflow mapping.
• Capture Cross-Functional Integration: Work closely with Product, Supply Chain, and Nutrition teams to translate the evolving needs of healthcare partners into seamless internal workflows.
• Lead Strategic Partner Success: Resolve complex questions with high-touch, solution-oriented responses that build the long-term trust necessary for partnership expansion.
• Provide Ongoing Account Management & Support: Serve as the dedicated point of contact for accounts, delivering consistent support, troubleshooting issues, and conducting regular check-ins to ensure program performance and partner satisfaction.

Qualifications

• A Growth-Minded Relationship Builder: Comfortable navigating the specific needs of health plans and providers, effectively turning clinical requirements into operational realities that allow partnerships to flourish and grow.
• A Reliable Account Management Partner: Organized, responsive, and skilled at managing competing priorities to keep programs running smoothly and relationships strong.
• An Excellent Communicator: Versatile communicator who can distill complex data into persuasive insights that drive alignment and measurable results across cross-functional teams.
• A Proactive Strategy Leader: Identifies potential bottlenecks before they impact the partner experience and proactively proposes solutions that protect and grow the partnership.
• An Analytical Storyteller: Has a "trust but verify" mindset regarding data. Enjoying digging into numbers to ensure data integrity and transforming metrics into a compelling narrative that stakeholders—and partners—believe in.

Requirements

• 6+ years of experience in account management.
• Ideal experiences: management consulting, high growth environments such as healthcare start-ups (Series B+), and/or direct experience working for/with health plans or clinical research organizations.
• Strong understanding of the healthcare industry, including HIPAA.
• Advanced proficiency in Excel and Google.

Preferred Qualifications

• BA/BS degree.

Benefits

• Competitive hourly rate.
• 401K company match that vests immediately upon participation.
• Team bonus opportunities.
• Generous PTO and flexible attendance policy.
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment.
• Up to 85% discount on subscriptions to HelloFresh meal plans (Factor, Green Chef, Everyplate).
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+.
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain.