Senior Account Manager, Customer Network Solutions
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
Responsibilities
- Serve as the primary point of accountability, building deep, proactive partnerships with key executives and stakeholders across customer organizations. Apply critical business acumen to genuinely understand the customer’s long-term goals (the "Why") and translate these into high-level network requirements that align with GEN's services.
- Represent customers within GEN, systematically gather and channelize requirements, use cases, and feedback to influence internal product development and NPI processes. Proactively shape customer demand toward scalable, standardized services to accelerate velocity and avoid bespoke engineering.
- Define and manage the full life-cycle of the customer partnership. Lead formal, data-driven Business Reviews (QBRs) with executive leadership to demonstrate tangible business value, track service health, and coordinate annual capacity planning.
- Maintain absolute ownership of the overall health of the relationship and successful end-to-end customer outcomes.