Senior Account Manager, Biddable

About the role

Croud New York is a genuinely different marketing and media agency focused on performance-driven marketing. We partner with clients to drive real business impact through innovative digital marketing strategies.

Responsibilities

• Delivering day-to-day implementation of Programmatic, Social, or Search campaigns across key clients within the channel team
• Overseeing project planning and budget management for accounts you manage
• Learning about client businesses, industries, and their marketing plans to provide strategic guidance on digital media
• Aligning media strategies with client business and marketing goals
• Understanding what performance is for clients, creating performance forecasts, and running client planning sessions
• Ensuring client accounts follow best practices and monitoring hygiene factors
• Staying informed on the latest developments in the space and ensuring clients are updated
• Playing an active role in defining best practices and scalable processes
• Assuming responsibility for day-to-day client budget management
• Advocating the client’s search and social strategy and supporting team members where required
• Providing campaign reporting and measurement of campaign effectiveness
• Ensuring client reports are delivered on time and accurately
• Completing any ad hoc reports or duties as required by the business' needs
• Operational management: Supporting team members to ensure campaign and operational delivery against client and internal KPIs
• Maintaining a best-in-class product offering across paid search and social management
• Leading the development of best practices and processes; building institutional knowledge of key functions
• Building relationships with Croud global teams, understanding best practices, and implementing in the US to better our proposition
• Developing relationships with Croud global teams, understanding best practices, and implementing in the US to better our proposition
• Leading the development of best practices and processes; building institutional knowledge for key functions
• Working with cross-functional teams to maintain and develop a best-in-class product offering for all digital channels
• Client Relationship Management: Establishing outstanding client service and communications
• Serving as first-level issue escalation for clients in managed channels
• Delivering exceptional and timely project management, communicating with the client
• Developing case studies in the form of Test and Learn pieces on a regular basis
• New Business: Supporting business development by contributing to pitches and cross-selling Croud products to existing clients

Qualifications

• Degree level education or relevant equivalent experience
• Minimum of 3 years, with experience in Programmatic, Social or Search
• Experience managing both Brand and Performance campaigns being a huge plus
• At least 1 year of direct line management experience, mentoring and training
• A clear passion for digital marketing
• A mathematical and analytical mind
• Able to build strong partnerships with internal and external stakeholders
• Excellent communication, organizational, and presentation skills
• Proven experience in client expectation management roles and situations, able to manage and direct client expectations
• Impeccable attention to detail

Benefits

• PTO/Vacation: 20 days per year
• Public Holidays: 12 days observed
• Sick Days: 7 days annually
• Summer Fridays: Early finishes from Memorial Day to Labor Day
• Bereavement Leave: Paid time off for personal loss
• Parental Leave: Enhanced leave plus FMLA through NY state
• 401(k) Savings Plan
• Sales commission with pitch opportunities
• Recruitment referral bonus
• Pre-tax commuter benefits
• Full-paid medical insurance for employee only (including dental and vision)
• Employer-paid life insurance coverage
• Monthly gym membership stipend
• Access to personalized health guidance via Health Advocate
• Free Citi bike membership
• Membership to TalkSpace (Mental Health Support)
• Hybrid workspace support - home office setup is provided
• Agile working policy
• Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee

Pay

The salary range for this position is $105,000 to $115,000 (DOE).