Senior Account Manager

About the role

The Senior Account Manager position is responsible for making a valuable contribution to the Company's sales and marketing objectives. Key responsibilities include new business development, customer contacts, quoting/developing proposals, customer relationship management, contributing to marketing/lead generation and assisting with project management.

Responsibilities

• Sales Goal Performance: Achieves goals and objectives set for customer retention, close rates and new business volume; Achieves goals and objectives set for gross margins and the profitability of new business
• Customer Contacts: Achieves goals and objectives set for number, type and frequency of customer contacts; Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process; Generates accurate expense reports and lists of new and/or potential contacts in their territory
• Quoting / Proposals: Delivers accurate monthly and quarterly projections for anticipated new business volume; Responds promptly to all quote opportunities and requests from customers and prospects; Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position
• Customer Relationship Management: Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections; Provides support for projects and uses analysis to discover the cause and effect of specific problems; Uses technical expertise to assist customers on meeting their needs for current and potential jobs
• Marketing / Lead Generation: Contributes to Company promotional and marketing activities to generate leads for our sales process; Assists with customer presentations and participates with customer calls or on-site customer visits

Requirements

• Bachelor's degree business, marketing or in a relevant field or an equivalent amount of training
• Relevant experience in a sales or customer service role, preferably in a related industry
• Strong business development skills
• Proven ability to profitably and accurately develop quotes/proposals for new opportunities
• Above average written and oral communication skills to interact with customers, prospects and our internal team
• Proven project and customer relationship management skills
• Proven marketing skills and a demonstrated ability to generate sales leads