Account Manager

As an Account Manager at MedOne, you'll serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data while collaborating cross-functionally in a supportive work environment.

About MedOne

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

Responsibilities

• Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
• First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
• Assist with onboarding new clients
• Manage client’s pharmacy benefit design updates, projects, and follow-ups
• Organize and maintain client documentation within and outside of CRM
• Interact directly with internal and external clients to build positive relationships
• Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
• Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
• Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
• Serve as back-up to the Member Advocate team when call volume is high
• Research and resolve issues pertaining to eligibility, claim adjudication, and billing
• Attend client benefit fairs and open enrollment meetings
• Contribute to department and company goals
• Work collaboratively and cooperatively with other departments to resolve issues and improve processes

Requirements

• Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
• Intermediate knowledge of Microsoft Office products
• Strong time management and prioritization skills in an environment that can present frequent interruption
• Strong listening, verbal, and written communication skills which convey understanding and clarity
• Desire to educate and consult with clients and business partners to resolve issues and develop solutions
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Benefits

• Competitive salary and bonuses that reward your performance
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future
• Generous paid time off and holidays
• Opportunities for professional growth and development
• A vibrant and collaborative work culture

Location

Strongly preferred hybrid in the Overland Park, KS or remote from Des Moines, IA; however, we are open to fully remote candidates within the United States.

Employment Type: Full Time