Senior Account Executive - Commercial ITSM Sales

Key Responsibilities

• Own and manage a defined commercial territory and strategic account portfolio, executing account plans to achieve and exceed annual revenue targets.
• Identify, qualify, and close new business opportunities for enterprise ITSM software solutions, including software subscriptions, professional services, and managed services.
• Effectively communicate the value proposition of AI-powered service delivery, including automated ticket resolution, predictive incident management, and generative AI knowledge management.
• Develop and maintain strong relationships with executive stakeholders including CIOs, CTOs, IT Directors, Operations Leaders, and Digital Transformation teams.
• Drive complex enterprise sales cycles from prospecting and discovery through proposal, negotiation, and close.
• Partner with Solutions Engineers, Professional Services, Marketing, and Customer Success teams to deliver compelling demonstrations, business cases, and customer outcomes.
• Build and maintain a robust pipeline through outbound prospecting, partner engagement, referrals, events, and strategic networking.
• Collaborate with channel partners, technology alliances, VARs, and Systems Integrators to expand market reach and drive co-sell opportunities.
• Support opportunities across commercial, regulated, and public sector-adjacent environments, including organizations with complex compliance, procurement, or operational requirements.
• Lead responses to customer RFPs, RFIs, and security or compliance questionnaires in partnership with internal stakeholders.
• Maintain accurate opportunity, pipeline, and forecast data within Salesforce CRM.
• Stay current on ITSM, IT Operations, automation, AI, and enterprise service trends to effectively position solutions against market needs.
• Represent the company at industry conferences, networking events, webinars, and customer meetings.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience); MBA or other advanced degree is a plus.
• Experience selling platforms such as Atlassian, ServiceNow, BMC, Ivanti, or similar enterprise solutions.
• Established relationships with enterprise technology leaders, consulting partners, VARs, or Systems Integrators.
• Familiarity with digital transformation initiatives, AI concepts, and cloud modernization programs.
• Familiarity with SLED procurement environments, cooperative purchasing programs, or public sector digital transformation initiatives is a plus.
• Participation in technology or industry associations and events.

Benefits

• Affordable medical, dental, and vision benefits.
• Company-paid disability and life insurance.
• Voluntary life insurance options.
• An Employee Assistance Program (EAP).
• Identity and fraud protection.
• Recognition and wellness programs.
• Flexible paid time off and remote/flexible work options.
• Paid training and certification opportunities.

Pay

This position has an expected salary range of $95,000 to $125,000 annually. This role offers uncapped earning potential through a competitive commission structure with accelerators for overachievement.

Schedule

Full Time