SELLING SUPERVISOR - AVENTURA MALL

Sales

• Meet individual and store sales targets and consignment goals
• Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction
• Lead and empower sales team to provide high quality customer service in order to achieve maximum sales results
• Cook up and coordinate the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients
• Manage the level of floor supervision to improve sales results

Customer Service

• Maintain the highest degree of customer service every day
• Absorb and assist sales associates with various customer service issues
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver

Operations

• Effectively utilize POS system and its inventory management functions
• Open and close the store following Company policies and procedures and make sure that tenders balance
• Troubleshoot as needed to resolve problems
• Administer follow-up and Prêt-à-porter work in an accurate and timely fashion
• Meet inventory accuracy and shrink requirements
• Perform other projects, as assigned

Visuals

• Partner with the Visual Manager to lead all aspects of the merchandising standards
• Support the Regional Visual Manager in planning, scheduling and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the customer’s shopping experience
• Review sales frequently, take action to correct deficiencies and increase positive sales

Human Resources

• Develop and empower staff through goal setting and regular morning meetings
• Supervise the team and implement company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management
• Identify individual and team training needs in partnership with the store manager

KEYS FOR SUCCESS

• Education: Business School, University or “equivalent experience”
• Experience: Position requires minimum of 7 years of experience of sales preferably in a luxury retail setting
• Minimum of 1 year of supervisory experience preferred
• Computer literate; learn and use various software packages

Competencies

• Action oriented; results driven
• Able to motivate others and build effective teams
• Customer service oriented
• Social perceptiveness
• Able to solve problems
• Strong oral and written communication skills
• Proficiency in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members

Workplace

• Aventura Mall | 19501 Biscayne Blvd

OUR COMMITMENT

• CELINE is an equal opportunity employer
• We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard
• We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law
• CELINE recruits and recognizes all types of talent and singularities