Selling Lead - Full Time

Job Summary

At Belk, we aim to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management to support your team in caring for our customers.

Essential Functions

• Care for our customers: Be friendly and role model behavior on the sales floor.
• Selling and servicing our customer comes first; any task is interruptible.
• Build a connection with our customers through suggestive selling.
• Maintain a welcoming and friendly attitude toward associates and customers.
• Role model adaptability to change.
• Train associates about store assortment and inventory available through Omni resources/belk.com.
• Resolve customer service issues quickly and efficiently.
• Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor.
• Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience.
• Ensure the timely floor setup, including signage, for promotional and seasonal business activity.
• Do the right thing: Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience.
• Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations.
• Open and close the store, including weekends.
• Grow outstanding teams: Model customer service behaviors as well as coach in the moment to customer service behaviors.
• Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities.
• Lead floor presentation adjustments in anticipation of new product.
• Teach associates to present merchandise consistent with merchandising standards.
• Lead floor replenishment and use discretion to tailor standards to store needs.

Position Contribution Level

Entry Level

Minimum Education & Experience

• Preferred Education & Experience: High School Diploma or GED equivalent.
• Experience in retail preferred.

Knowledge / Skills Requirements

• Proficient in Excel and Access.
• Able to type "X" words a minute.
• Understanding of retail store operations.

Physical Requirements

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Must be able to lift up to 40 lbs.
• Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks.
• Ability to stand for long periods of time.
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks.
• Ability to work at a safe and steady pace.

Reporting Relationships

• Supervisor: Sales Team Manager or Store Manager.
• Supervised: N/A.