Selling Demo Rep

Job Summary

As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.

Key Responsibilities & Essential Functions

• Customer Service / Sales:
  • Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
  • Creates an atmosphere of celebration by participating in total store events
  • Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
  • Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
  • Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
  • Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
  • Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
  • Prepares products for use in demonstrations / samplings
  • Reviews daily sales reports; understands success metrics
• Food Safety / Sanitation:
  • Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
  • Attends required food safety and related trainings
  • Maintains a professional, clean, healthy, and safe work environment
  • Cleans up workstation area; assists other sales Partners as needed

Qualifications & Key Requirements

• 18+ years of age
• Experience in sales or customer service
• Experience in product demonstration (preferred)
• Knowledge of sales or product demonstration (preferred)
• Strong communication and interpersonal skills
• Strong customer service skills
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
• Ability to read and interpret documents
• Ability to manage multiple priorities and shift focus between projects
• Ability and willingness to work flexible hours
• A passion for customer service and hospitality

Physical Demands & Working Conditions

• Constantly stand, reach at waist, and grasp
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
• Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
• Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs
• Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.