Selling And Support Captain, Monterey Del Monte Center - Full Time

About the Role

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Responsibilities

• Based upon your Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• Role model and provide fast feedback on how to make every customer experience outstanding as an advocate for the customer.
• Ensure high-level customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting the Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling the registers.
• Lead and participate in adherence to best-in-class merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter in adapting quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.

Essential Physical Requirements

• Lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Skills

• Customer Satisfaction
• Merchandising
• Brand Loyalty
• Omni Selling
• Problem Solving
• Team Leadership
• Point of Sale Technology
• Inventory Processing
• Communication
• Time Management

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups for community building.
• Volunteer opportunities.

Access the full menu of benefits offerings here.

Pay

$29.44 per hour.

About Us

Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores, and irresistible products. We offer unique opportunities to be part of memorable moments and milestones for countless customers and colleagues. Join us and help write the next chapter in our story.