Selling and Service Assistant, Beverly Hills Flagship

About the role

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. The position reports to the Operations Manager and collaborates with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

Responsibilities

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Supports all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc.
• Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Requirements

• 1 year retail experience, in a luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0-25 lbs. without assistance.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of POS systems.
• Attention to detail.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life Insurance and Disability coverage.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The hourly range for this position is $26.00 to $27.88. Actual rates are determined based on the job, location, and individual experience.

Schedule

Full-time position.