Self Storage Facility Manager

Sales & Customer Service

• Rent storage units to customers using effective sales strategies based on customer needs.
• Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
• Respond to customer inquiries and resolve complaints in a courteous and timely manner.
• Maintain and exceed sales goals for insurance, merchandise, and unit rentals.
• Prepare auction units in accordance with company procedures and lien laws when necessary.
• Perform opening and closing duties in accordance with company policies and procedures.

Financial Transactions & Reporting

• Accept payments and process transactions accurately.
• Complete daily bank deposits and maintain proper documentation.
• Follow all company protocols related to cash handling and recordkeeping.

Property & Unit Maintenance

• Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.
• Keep the office, property, and vacant units clean and organized at all times.
• Perform general maintenance, including:
• Plumbing: Repairing leaks, unclogging drains, and installing fixtures.
• Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures.
• Carpentry: Repairing doors, windows, and minor structural elements.
• HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
• Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.

Operational Oversight

• Ensure the facility is secure, well-maintained, and compliant with company standards.
• Monitor equipment and property conditions, report larger repair needs, and follow up as needed.
• Perform other general office and maintenance duties as assigned to support operations.

Regulatory Compliance

• Adhere to all company policies and procedures, as well as applicable local and state regulations.
• Maintain accurate and up-to-date records related to unit rentals, maintenance activities, and customer interactions.

Qualifications

• Willingness to work respectfully with people of diverse backgrounds.
• 2-3 years of managerial experience.
• Basic computer skills and proficiency in Microsoft Word & Excel.
• Strong written and verbal communication.
• Professional presentation.
• Able to work a flexible schedule with weekend availability.
• Able to solve problems involving: residents, personnel, finances, equipment/maintenance issues, emergency situations, etc.
• Able to learn and a drive to improve community/asset.
• General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge.
• Able to lift to 50 pounds.
• Valid driver's license and clean background required in order to complete daily bank deposits.