Self Storage Assistant

Summary/Expectations

Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties.

Essential Functions

• Provide excellent customer service in person, over the phone, and online
• Aid customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks

Other Job Functions

• Contribute to a positive work environment
• Maintain a professional personal appearance
• Perform minor maintenance & custodial duties
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned

Physical Requirements

• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

Qualifications

• Previous retail, support, or customer service experience
• Computer experience (preferably MS Office suite)
• Communicate effectively, both written and verbally (English)
• Demonstrate high customer service standards
• Pass a pre-employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance