Self-Pay Collections Leader - Remote | Upto $92/hr

Role Responsibilities

• Lead patient collections and self-pay operations, including early-out collections and bad debt management.
• Evaluate AI-generated patient financial communication drafts and self-pay resolution strategies for accuracy.
• Develop and implement self-pay collection strategies across the revenue cycle.
• Manage patient payment plan enrollment, monitoring, and compliance processes.
• Cookordination with financial counseling, billing, and bad debt recovery teams to optimize self-pay revenue capture.
• Monitor self-pay KPIs, including collection rates and patient satisfaction scores.
• Ensure compliance with FDCPA, HIPAA, state collections laws, and internal policies.
• Oversee relationships with collection agencies and early-out vendors.
• Annotate AI outputs and provide structured feedback to support AI training datasets.

Qualifications

• Must have 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services.
• At least 2 years in a leadership role.
• Deep knowledge of self-pay collection workflows and FDCPA compliance.
• Experience managing early-out and bad debt collection programs.
• Familiarity with propensity-to-pay tools and patient payment technology platforms.
• Proficiency with EHR systems and patient collections/billing platforms.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to evaluate collections strategies.

Preferred

• CRCR, CHAM, or similar revenue cycle certification.
• Experience with digital patient payment platforms.
• Background in hospital, health system, or physician group patient financial services.
• Familiarity with AI tools and comfort evaluating AI-generated content.
• Experience implementing propensity-to-pay analytics.