Self-Checkout Associate

About the role

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary (45% of time).
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provides outstanding service in the Self-Checkout lanes according to SEG service standards: proactive customer assistance, educating them on the self-checkout process to minimize errors and promote a smooth experience; engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities; provides continuous attention to customer needs; greets, assists, and thanks customers with a friendly smile in a prompt and courteous manner; monitors regular lanes for excessive traffic and invites waiting customers to use while maintaining a positive attitude; aids actively in scanning product for those who may require assistance (45% of time).
• Keeps work area clean, orderly, and free from safety hazards: stocks front end products; ensures self-checkout area is fully stocked with required supplies and/or tools; cleans and sanitizes equipment during downtime and/or immediately when spillage occurs; returns carts to shopping cart corral (10% of time).

Qualifications

• Preferred education: High School / GED.
• Supervisory experience: 0‑3 years.
• Language: English required; English & Spanish preferred.
• Must be at least 18 years of age.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre‑employment drug testing and background check.

Working Conditions & Physical Demands

• Physical Demands: While performing essential functions, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and