Self-Checkout Associate

Job Summary

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You'll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty.

Responsibilities

• Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary.
• Observes self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Safeguards customers by ensuring they scan and bag items correctly, intervening when necessary to verify the accuracy of scanned items.
• Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items.
• Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.

Qualifications

• Required Education: Course of Study N/A
• Preferred Education: High School / GED
• Relevant Experience: Supervisory Experience 0 - 3 yrs minimum No Supervisory Experience
• Language(s): Required Language(s): English English & Spanish
• Knowledge, Skills & Abilities: Required Must be at least 18 years of age to perform job functionsAbility to read, write and speak English proficientlyAbility to understand and follow English instructionsCompliance with all company policies and proceduresHigh standard of integrity and reliabilityBasic computer skills required to participate in online trainingAuthorization to work in the United States or the ability to obtain the sameSuccessful completion of pre-employment drug testing and background check