SELECT SAUNAS: CUSTOMER SERVICE & SALES REPRESENTATIVE

About the role

We are a US-based online sauna retailer seeking a fully remote customer service and sales representative. You’ll engage with customers over the phone and email, providing a relaxed yet professional experience to help them make informed decisions about high-value purchases (typically $2–15K).

Responsibilities

• Review new orders in Shopify, capture payments, and proactively communicate shipping details (e.g., estimated dates, delivery logistics, offloading assistance).
• Handle inbound calls, return voicemails, and process orders over the phone.
• Send quotes and invoices to potential customers via Shopify.
• Manage and resolve open tickets in Gorgias, including live chats and texts.
• Coordinate with colleagues, freight companies, and suppliers to ensure safe, timely shipments.
• Keep customers updated throughout the ordering and shipping process, including follow-ups for pending orders.
• Maintain availability on Slack for team communication.
• Work 9 AM–5 PM in a US time zone (flexible).
• Contribute to team improvements, provide input, and assist in training new hires as the role evolves.

Requirements

• At least 3 years of experience in customer service and/or sales.
• Proficiency with Shopify (e.g., editing orders, processing refunds).
• Empathetic, down-to-earth, and casual demeanor with customers.
• Excellent written and verbal English communication skills.
• Self-directed with the ability to work autonomously and prioritize tasks in a fast-paced environment.
• Experience with help-desk software (e.g., Zendesk, Freshdesk, Gorgias).
• Proficiency in Google Drive, Sheets, and Docs (or Microsoft 365).

Preferred: Experience with technical product customer service/sales (e.g., answering questions about electrical specs, sizing, or heaters).

Benefits

• Competitive base pay.
• Significant commission on high-ticket sales (via phone orders or Shopify invoices).
• Bi-weekly payouts and sales bonuses.
• Paid vacation.
• Flexible, high-performing, and modern remote workplace with responsive leadership.