Select Business Service Manager
Location: WalkerHughes Location | Reports To: Director of Service, CBU | Team Oversight: 12 to 18 Select Business Account Managers, including 2 to 3 Team Leads
About the role
WalkerHughes Insurance is a founder-led independent insurance brokerage headquartered in Carmel, Indiana, serving individuals, families, farmers, and businesses across Indiana, Illinois, Missouri, and Ohio. We believe insurance is about protecting what matters most, and we invest in exceptional people who are passionate about building relationships, serving clients, and driving growth.
The Select Business Service Manager is responsible for leading a team of 12 to 18 Select Business Account Managers, including 2 to 3 Team Leads, who service small commercial business on behalf of Select Business Advisors, while delivering exceptional client service and supporting retention and growth. This role is accountable for team performance, service quality, and employee development, and works closely with Select Business Advisors and the Director of Service, CBU to ensure clients receive timely, accurate, and proactive service throughout the insurance lifecycle.