Security Team Lead

Responsibilities

• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
• Lead and supervise the Security team, providing training, guidance, and daily support
• Assign team members to posts and ensure proper coverage throughout shifts
• Foster a connected, optimistic, and service-oriented team environment
• Assist in the development and implementation of security policies, procedures, and protocols
• Act as a liaison with law enforcement and emergency services when necessary
• Ensure the safety and security of guests, team members, and venue assets
• Respond to security incidents, emergencies, and guest concerns promptly and professionally
• Lead emergency response and evacuation procedures when necessary
• Monitor and authorize entrance and departure of guests, employees, and vendors
• Enforce company policies and prevent unauthorized access or prohibited items
• Address rule violations and handle situations professionally and calmly
• Patrol premises, monitor video, alarms, and security systems
• Complete incident reports and daily activity reports accurately and timely
• Document irregularities such as property damage, theft, or unusual incidents
• Ensure all security equipment is functioning and report maintenance needs
• Verify identification and support responsible alcohol service compliance
• Maintain a visible, welcoming, and professional presence throughout the venue
• Support a safe, secure, and memorable guest experience
• Interact with guests and team members in an optimistic and service-oriented manner
• Help create an environment where fans (guests) feel both safe and welcome

Requirements

• High school diploma or equivalent experience required
• Must possess a valid security license/registration as required by applicable state and local laws (e.g., Guard Card where required)
• Must be able to obtain and maintain any required alcohol service certification in accordance with state and local regulations within a specified timeframe
• Preferred Security/Law Enforcement experience
• Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures
• Able to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and hospitality forward mindset

Qualifications

• Position requires constant walking, climbing stairs, lifting and carrying 50+ pounds and occasional sitting
• Working knowledge of Microsoft Office
• Ability to work nights, weekends and holidays