Security Systems Technician

About the role

At Encore, we take protecting people and property personally and we are looking for a Security System Technician who feels the same. Based out of our Holyoke, MA office, you will be the person customers count on to install, service, and troubleshoot security camera and alarm systems that keep their buildings secure and their teams safe. If you take pride in clean workmanship, clear communication, and finishing what you start, you will fit right in with a team that values doing the job right and taking care of each other.

Responsibilities

• Install, service, program, test, inspect, and troubleshoot basic and complex security camera and alarm systems with limited or no supervision.
• Respond to emergency service calls, which may require overtime hours, nights, weekends, or short-notice availability.
• Coordinate daily work activities with contractors, customers, building maintenance personnel, and Encore office staff.
• Identify code compliance and non-conformance issues and take appropriate corrective action.
• Make accurate and confident recommendations for system installation improvements.
• Troubleshoot, repair, and carry out assigned customer system issues through completion.
• Maintain a strong focus on safety, quality, and attention to detail in all field activities.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with the ability to travel to customer sites.
• Working knowledge of NFPA 72, NEC, fire alarm system theory, OSHA requirements, and industry standards related to security and fire alarm system installation.
• Experience installing and servicing systems from manufacturers such as Gamewell-FCI, Siemens, Notifier, Edwards, Simplex, Honeywell, Fire-Lite, or similar platforms.
• Strong communication skills and the ability to work independently in the field.

Qualifications

• Hands-on experience installing, servicing, and troubleshooting security and fire alarm systems.

Benefits

• Competitive pay with a performance-based bonus opportunity.
• Tuition assistance for fire protection-related schooling needed to obtain licensing.
• High-quality company swag and attire (t-shirts, hoodies, jackets) at least twice a year.
• Comprehensive medical, dental, and vision coverage.
• Participation in a Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.