Security Systems Specialist

Leads the planning, implementation, and maintenance of security and emergency services workplace technology-based systems for Plant Spartanburg, Plant Woodruff, and BMW locations within South Carolina. Systems include, but are not limited to, security systems, emergency services, access control, and crisis management.

Responsibilities

• Executes complex operational and technical projects to ensure long-term requirements of security and emergency management systems and planning.
• Acts as an interface with internal and external stakeholders to build and maintain technology-based security and emergency management ecosystems.
• Maintains the BMW security control centers within South Carolina.
• Coordinates with stakeholders to identify, deploy, and maintain effective security/emergency management IT systems and equipment.
• Serves as the subject matter expert for technical inquiries related to planning, implementation, maintenance, and compliance of security and emergency management IT systems.
• Aligns standard operating procedures with the global network of workplace systems and BMW Group strategy.
• Steers service request fulfillment for operational projects and coordinates non-standard requests.
• Leads escalation management of unresolved incidents or service requests after end-user escalation.
• Organizes physical access management for providers in relevant IT applications.
• Provides event, access, incident, and problem management, as well as service request fulfillment for non-standard solutions.
• Runs complex projects pertaining to security systems, ensuring completion on time and within budget with general direction from management.
• Monitors reports to ensure service level agreements (SLA) are met and processes are followed.
• Recommends and facilitates quality improvement efforts.
• Serves as an IT project manager for small-medium sized projects, oversees resources, conducts status meetings, and communicates project status to stakeholders.
• Consults with internal customers and external specialist agencies (e.g., architectural, engineering, IT).
• Coordinates commissioning and decommissioning of security and emergency management IT systems with business partners.
• Creates process instructions to standardize end-user knowledge of security and emergency management systems to minimize operational failure risk.
• Supports sustainability and operational status of plant facilities technology systems during a crisis.
• Maintains Crisis Management equipment to ensure proper working order.
• Oversees Security Control Center processes, systems, technology, hardware, and software to ensure legal and regulatory compliance.
• Maintains the Security and Emergency Response communication system for the security and emergency services team.
• Provides budgetary input for maintenance and lifecycle replacement of Security and Emergency Response Systems.
• Updates firmware on security systems, including camera systems, security control center equipment, and communication equipment.
• Serves as a subject matter expert in crisis management, crisis management IT equipment, and crisis communication systems.
• Assists during emergency incidents, including emergency management, emergency response, and communications.
• Performs business travel as required.
• Performs other duties as assigned by management.

Requirements

• MS/MA/MPS degree in Criminal Justice, Business, Information Technology, Communication Systems, Strategic Planning, or related field (Preferred) OR
• BA/BS degree in Business, Information Technology, or related field OR
• AA/AS degree in Business, Information Technology, or related field AND 2 years of professional experience in information technology OR
• High School Diploma or equivalent AND 4 years of professional experience in information technology or related field.
• 5+ years of professional IT project management experience.
• 3+ years of professional experience with security systems such as video management systems, alarm systems, communications systems, incident command, or related fields.
• 3+ years of technical experience in computer infrastructure (software, hardware, and related processes in an operational production environment).
• 3+ years of experience in oral and written IT communication techniques.
• 3+ years of experience in security/emergency management.
• 2+ years of Security Control Center / Emergency Communications Center oversight experience.
• 5+ years of MS Office skills (Word, Excel, PowerPoint, Outlook, SharePoint, Access).
• 5+ years of professional communication skills (written, verbal, presentation).
• 3+ years of experience working with external service providers.
• 3+ years of problem-solving and analytical skills.
• Valid Driver’s License and eligible to participate in the BMW MC vehicle program.

Preferred Qualifications

• CPR/AED Certified.
• FEMA Incident Command ICS 300 and 400 level.
• FEMA Emergency Management ICS 100, 200, 700, and 800.
• 1+ years of working knowledge of BMW Group Incident Management Tools (ITSM, SMDB).
• 1+ years of working knowledge of BMW IT Component Lifecycle management.

Benefits

• Medical, Dental, Prescription, and Vision coverage.
• Paid time off.
• 401(k) plan with company matching contribution.
• Retirement Income Account.
• Life insurance.
• BMW Associates Assistance Program.
• Medical Flexible Spending Account (FSA).
• Company vehicle program.

Location: Spartanburg, SC. Full-time position.