Security Supervisor-PT- Varsity

Job Summary

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. For more information, visit www.livenationentertainment.com.

About the role

The Security Supervisor is responsible for supervising and coordinating activities of the security department and staff within the venue. Duties may also include management functions under the direction of the Security Manager and Operations Manager.

Responsibilities

• Works directly with the GM, Ops Manager and other supervisors to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Maintain security checklists and inventory in coordination with Ops Manager
• Turn in all lost and found articles to Box Office
• Participate in all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Complete incident reports and collect witness statements
• Complete all ejection logs and incident reports and return to GM when applicable

Requirements

• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Experience in developing operating procedures
• Proficiency with Microsoft Excel and Word
• Required to work Special Events that are scheduled throughout the venue
• Other tasks as assigned

Qualifications

• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Experience in developing operating procedures
• Proficiency with Microsoft Excel and Word
• Required to work Special Events that are scheduled throughout the venue
• Other tasks as assigned

Skills

• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Experience in developing operating procedures
• Proficiency with Microsoft Excel and Word
• Required to work Special Events that are scheduled throughout the venue
• Other tasks as assigned

Benefits

Not specified

Pay

$20.00 USD - $25.00 USD Hourly

Schedule

On predominantly show hours with occasional Non Show hours