Security Supervisor

About the role

The Security Supervisor is an onstage position that is part of the wider Guest Experience team at the Rock and Roll Hall of Fame. They are responsible for the daily supervision of Security Staff and security functions.

Responsibilities

• Works onstage embodying our mission to “Engage, Teach and Inspire through the power of rock and roll”.
• Inspects building daily and reports any safety hazards.
• Aids fans needing special accommodations. Identifies ADA requirements and ensures our compliance.
• Ensures that Security staff conducts all activities with the Fans First principles and procedures in mind.
• Understands the Rock Hall brand and our fans. Serves as a role model for all visitor facing staff.
• Serves as a VIP tour escort as needed.
• Cross-trained as power-user of Rock Hall ticketing system.
• Participates in morning Sound Check meeting with onstage staff, ensuring daily operation information & key internal messaging is relayed to staff.
• Manages the Lost and Found program.
• Assists in the training of Security Representatives.
• Assists with new-hire orientation, creation, and execution of Security staff professional development.
• Ensures Security staff develops and maintains an in-depth knowledge of the Rock Hall exhibits, special accommodations, Rock Hall policy and procedures, alarm systems, etc.
• Provides training to all Rock Hall staff when the director/manager is unable to in emergency and evacuation procedures.

Qualifications

• Ability to read and demonstrate basic oral, written, mathematical and manual skills.
• Ability to communicate in standard English.
• High school graduate and equivalent professional experience.
• Associate degree in criminal justice or related field preferred.
• Two to three years of experience in a highly visible security position where there is significant exposure and contact with customers/fans.
• Previous supervisory experience in a security, visitor experience, or customer service role is preferred.

Benefits

The Rock Hall offers a generous benefits package including four plan options for health insurance, plus dental, vision, life insurance, long-term and short-term disability. Other perks include employer paid parking, 403b retirement plan, and yearly paid time off including: 14 paid holidays, 15 vacation days, 12 sick days, 3 personal days, and paid volunteer time.