Security Supervisor

About the role

The Event Security Supervisor oversees the safety and security of multiple venues, including Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC), ensuring all posts are safe, in order, and clean. Key responsibilities include updating briefing/post materials, investigating incidents, conducting shift briefings, training staff, and resolving escalated issues.

Responsibilities

• Supervise venue’s security positions during designated shifts
• Update briefing/post materials for officers in a timely manner
• Investigate incidents and prepare detailed incident reports
• Conduct shift briefings with incoming/outgoing officers & supervisors
• Ensure all posts are safe, in order & clean
• Have full knowledge of venue’s layout and security systems
• Conduct periodic post checks & correct performance issues
• Train staff in basic guest service & security skills
• Provide leadership & guidance to staff
• Serve as mentor/coach to Security Team
• Exhibit leadership qualities, motivate staff, and lead by example
• Conduct and investigate venue security requests
• Resolve escalated issues, provide appropriate warnings, and complete ejections if necessary
• Ensure staff enforcement & guest compliance of venue’s Event Policies at all times
• Provide direction to security staff and ensure event requirements are met
• Know and uphold the Security Dept's Prime Directives

Requirements

• License/Certificate: California Issued Guard Card
• Minimum education level of High School Diploma or equivalency
• 2-4 Years of supervisory level experience (preferred)
• Ability to effectively perform in crises and work under pressure without loss of composure
• Willingness to accept additional responsibility and assignments
• Ability to maintain good work relationships with all employees & management staff
• Ability to interact effectively & calmly with angry or emotional guests, etc., during intensely aggravated situations
• Ability to represent the Security Dept. and the Venue’s in an exemplary manner
• Knowledge/Abilities/Skills: Minimum education of high school diploma or its equivalency
• Ability to work in a fast-paced environment
• Understand the rule of law and relevant penal codes
• Ability to represent the Security Dept. in an exemplary manner
• Ability to maintain good business relations with all the employees & managers in all depts.
• Ability to effectively perform in crises and work under pressure without loss of composure
• Ability to maintain patron, employee and company confidentiality
• Ability to acquire a California Guard Card at your own expense

Qualifications

• Available 80% of events (Arena which may include HOLIDAYS) a month which can include 4 days a week, including Friday and All-day Saturdays and Sundays
• Report to work no later than 5:00PM during the week working until the end of each shift, possibly 11:00PM-12:00AM
• Available to work evenings and weekends, as well as some Holidays
• This is an event-related position
• Schedules will vary based on the needs of the venue
• Must be flexible

Skills

• Ability to work in a fast-paced environment
• Understanding of the rule of law and relevant penal codes
• Ability to represent the Security Dept. in an exemplary manner
• Ability to maintain good business relations with all employees & managers in all departments
• Ability to effectively perform in crises and work under pressure without loss of composure
• Ability to maintain patron, employee and company confidentiality

Benefits

Current guard card applicants will receive $30 towards renewal reimbursement after completing 30 events with no disciplinary actions and/or attending attendant's issues.

Pay

$23.00 an hour

Schedule

Available 80% of events (Arena which may include HOLIDAYS) a month which can include 4 days a week, including Friday and All-day Saturdays and Sundays. Report to work no later than 5:00PM during the week working until the end of each shift, possibly 11:00PM-12:00AM. Available to work evenings and weekends, as well as some Holidays. This is an event-related position. Schedules will vary based on the needs of the venue. Must be flexible.