Security Supervisor

About the role

The Event Security Supervisor oversees the safety and security of multiple venues, including Toyota-Arena, Stage Red Theater (Fontana), ONT-Field, and Ontario Convention Centers (OCC), ensuring patron, employee, and asset safety.

Responsibilities

• Supervise security positions during shifts
• Update briefing/post materials for officers
• Investigate incidents and prepare detailed reports
• Conduct shift briefings with incoming/outgoing officers
• Ensure posts are safe, orderly, and clean
• Have full knowledge of venue layout and security systems
• Conduct periodic post checks and address performance issues
• Train staff in basic guest service and security skills
• Lead and guide staff, providing mentorship and coaching
• Exhibit leadership qualities, motivate staff, and lead by example
• Conduct and investigate venue security requests
• Resolve escalated issues, provide warnings, and complete ejections
• Ensure staff enforce and comply with venue policies
• Work closely with Security Director and Managers

Requirements

• California Issued Guard Card
• Minimum High School Diploma or equivalent
• 2-4 years of supervisory level experience (preferred)
• Effective crisis management and calm under pressure
• Good work relationships with all employees and management staff
• Ability to interact effectively and calmly with guests
• Knowledge of the rule of law and relevant penal codes
• Ability to represent the Security Department and the Venue professionally
• Flexible availability to work evenings, weekends, and holidays

Qualifications

• High School Diploma or equivalent
• 2-4 years of supervisory level experience (preferred)
• License/Certificate: California Issued Guard Card

Skills

• Basic guest service and security skills
• Leadership qualities and ability to motivate staff
• Ability to work in a fast-paced environment
• Confidentiality and professional demeanor

Benefits

Current guard card applicants will receive $30 towards renewal reimbursement after completing 30 events with no disciplinary actions and/or attending attendant's issues. Available 80% of events (including holidays) a month, which can include 4 days a week, including Fridays and all-day Saturdays and Sundays. Schedules will vary based on venue needs.

Pay

$23.00 per hour

Schedule

Available 80% of events (including holidays) a month, which can include 4 days a week, including Fridays and all-day Saturdays and Sundays. Schedules will vary based on venue needs.