Security Supervisor

About the role

Our Security Supervisors support Harvard Protection in our goal of providing best in class security and life safety services. Our Supervisors are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees that they lead.

Responsibilities

• Ensure quality services are provided to meet customer expectations and contract requirements by regularly inspecting, training, coaching, mentoring and leading security personnel assigned to the facility/building
• Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
• Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
• Maintain a professional demeanor, leading staff and aiding customers, employees, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Answer all phones in a professional manner
• Know the facility / building policies and procedures, lead and enforce them within positions limits
• Follow and coordinate established emergency response, action planning and procedures
• Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
• Prepare reports on accidents, incidents, and suspicious activities, as required

Requirements

• State or municipality mandated security officer licenses
• Minimum High School Diploma, GED or the equivalent
• Verifiable and successful supervisory and advanced education and/or certifications preferred
• Previous contract security, law enforcement, military, customer service experience is helpful
• Must have reliable means of communication and transportation
• Must have a security guard license or be able to obtain one within an acceptable period
• Strong interpersonal communication skills
• Write routine correspondence, to include log entries, incident and reporting
• Able to work in a fast paced, customer service environment
• Good time management skills and the ability to prioritize and problem solve
• Able to work independently and in a team environment
• Excellent computer skills including Microsoft Office

Qualifications

• Knowledge of facility / building policies and procedures
• Ability to work independently and in a team environment
• Strong interpersonal communication skills
• Excellent computer skills including Microsoft Office

Skills

• Interpersonal communication skills
• Time management skills
• Computer skills

Benefits

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.

Pay

Competitive hourly pay rate

Schedule

20 Mon-Fri 8am-4pm