Security Site Supervisor

Position Summary

The Working Site Supervisor plays a vital role in the day-to-day operation of the assigned property. This position is responsible for supervising security personnel, ensuring contractual obligations are met, maintaining a safe and secure environment, and serving as the primary point of contact between SMI management and the client.

Primary Responsibilities

• Supervise the daily security operations of the assigned high-rise condominium community.
• Lead, mentor, and support a team of Security Officers.
• Work assigned security posts, including Gatehouse and Rover Patrol, as required.
• Ensure all officers comply with SMI policies, post orders, and client expectations.
• Prepare and manage weekly staff schedules and coordinate shift coverage.
• Maintain appropriate staffing levels and respond to call-offs and operational needs.
• Conduct post inspections and officer performance evaluations.
• Train and coach new and existing officers on site-specific procedures.
• Serve as the primary liaison between the client and SMI management.
• Complete daily activity reports, incident reports, and operational documentation accurately and on time.
• Monitor property access control systems, CCTV systems, visitor management software, and other security technology.
• Investigate incidents and prepare detailed written reports.
• Ensure outstanding customer service is consistently delivered to residents, guests, vendors, and staff.
• Respond professionally and effectively to emergencies and critical incidents.
• Promote a positive team environment focused on accountability, professionalism, and continuous improvement.

Minimum Qualifications

• Minimum 5 years of security supervisory experience in a high-rise condominium or luxury residential community.
• Bilingual in English and Spanish (required).
• Strong leadership, communication, and conflict-resolution skills.
• Excellent customer service and interpersonal skills.
• Computer proficient with Microsoft Office, email, report writing, scheduling software, and security management systems.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Valid Florida Class D Security Officer License.
• Valid Florida Driver's License with a clean driving record.
• High school diploma or GED required; additional education is a plus.
• Ability to stand and walk for extended periods and perform routine patrols.
• Ability to work evenings, weekends, and holidays when operationally necessary.

Preferred Qualifications

• Experience managing luxury condominium security operations.
• Experience with electronic access control and CCTV systems.
• CPR/AED and First Aid Certification (preferred).
• Prior experience with employee coaching, scheduling, and performance management.

Compensation & Benefits

Annual Salary: $50,000
Corporate Benefits Package, including:
- Health Insurance
- Paid Time Off (based on company policy)
- Paid Training
- Career Advancement Opportunities
- Professional Development
- Employee Recognition Programs

Equal Employment Opportunity

Security Management Innovations (SMI) is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.