Security Site Supervisor

Essential Functions

• Supervises Security Officers, Lead Officers, and other company personnel at client sites.
• Ensures all post orders are followed, completes established rounds, and files required reports.
• Notifies proper authorities and clients in emergency situations.
• Coaches and disciplines personnel as appropriate, seeking advice from company management or designated representatives as needed.
• Makes personal visits with employees to document coaching and disciplinary actions.
• Trains Security Officers and other company personnel, reviewing post orders and assignments with subordinates.
• Aids in the submission of payroll and personnel information to the company.
• Ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to ensure security requirements are met and to provide quality customer service.
• Performs supervisory duties as assigned, including interviewing, orienting, training, coaching, appraising performance, rewarding, disciplining, addressing complaints, and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

Education/Experience

A high school diploma or GED, along with 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail is preferred.

Competencies

• Knowledge of security operations with an emphasis on patrol, inspection, and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Working Conditions

• Requires the physical and mental capacity to perform effectively all essential functions.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.
• In addition to other demands, the demands of the job include maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to or required to handle sensitive and confidential information.