Security Site Supervisor

Responsibilities

• Manage daily site operations
• Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training for security personnel
• Ensure compliance with First/CPR/AED training requirements
• Conduct Root Cause Analysis as needed and coordinate with client on-site investigations
• Perform access control and visitor management audits on a daily basis
• Create and update Access Control Clearances as needed
• Complete daily site audits and compile monthly site reports in SharePoint
• Plan, schedule, coordinate, and present basic and site-specific training based on monthly/quarterly training calendar or as requested by National Training Manager
• Provide information briefings and training sessions in response to Client or Security Account Manager requests
• Maintain technical proficiency in assigned area by reviewing policies and procedures for all client locations
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Maintain confidentiality of all information and data
• Review all 40 Hour on-the-job and skills testing results for all new hires to ensure proper training has been conducted
• Ensure compliance with all Job Safety Analysis and Safety Orientation requirements for all client locations
• Conduct daily patrol tour reviews
• Conduct quarterly door checks and badge audits
• Communicate staffing needs to Security Account Manager; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required)
• Update and maintain personnel records accurately (Change of Status forms, rosters, etc.)
• Utilize WinTeam for scheduling, and to produce reports (such as Scheduling Activity Report) that require interpretation and action for effective business management

Qualifications

• High school diploma or equivalent
• Pass any State-required training or other qualifications for licensing
• Pass a state licensing test if driving a company-owned or client-provided vehicle
• Cardiopulmonary Resuscitation (CPOR) certification (training will be provided)
• One or more of the following: Associate's degree or higher in Criminal Justice, Military service, corrections, or law enforcement experience
• Minimum of two years verifiable and successful supervisory experience in security-related industry
• Proficient in computers and productivity software
• Ability to monitor surveillance and alarm response
• Exceptional customer service skills
• Excellent oral and written communication skills
• Capacity to multi-task, to work under pressure, and to think through a problem before making a decision
• Able to utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management