Security Shift Supervisor

Wage: $19.50–23.00/hour

About the role

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s). Acts to ensure that all post orders are followed, established rounds are completed, and required reports are filed. Notifies proper authorities and client in emergency situations.

Responsibilities

• Coach and discipline personnel as appropriate; meet personally with employees and document coaching and disciplinary actions.
• Train Security Officers and other company personnel; review post orders and other details of assignments with subordinates.
• Assist in the submission of payroll and personnel information to the company as designated.
• Ensure adequate coverage of all posts and positions in conjunction with company management or designated representatives.
• Prepare, file, and submit various reports as required.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Meet with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• Carry out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations, in accordance with applicable company policies and procedures and in compliance with state and federal laws.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Requirements

• High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Minimum 2 years of experience in retail preferred.
• Valid driver’s license required.
• May be required to hold and continue to meet the requirements for any applicable state, county, and municipal license for Security Officers.
• Undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Skills

• Knowledge of security operations with an emphasis on patrol, inspection, and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels, and across diverse cultures.

Working Conditions

• Requires the physical and mental capacity to perform effectively all essential functions, with or without reasonable accommodation.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Direct and discipline staff in a positive manner.
• May be required to work overtime without advance notice.
• Handle multiple tasks concurrently.
• Basic computer usage, keyboarding, and operating controls.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Regular use of vehicle for the performance of duties.
• On occasion, may be required to perform stressful and physical activity.
• Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work (available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements)
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply.