Security Shift Supervisor

About the role

Securitas is seeking a Supervisor of Security Officers. This position requires a high school diploma or equivalent, with a minimum age of 18 years. Key responsibilities include supervising Security Officers and Lead Officers, ensuring all post orders are followed, and maintaining professional composure in challenging situations.

Responsibilities

• Supervise Security Officers and Lead Officers
• Ensure all post orders are followed and rounds are completed
• Notify proper authorities and clients in emergency situations
• Coach and discipline personnel as necessary
• Train Security Officers and other company personnel
• Prepare, file, and submit various reports as required
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities
• Meet with client representatives as needed
• Perform supervisory duties as assigned, including interviewing, orienting, and training employees
• Assist in the submission of payroll and personnel information to the company
• Ensure adequate coverage of all posts and positions
• May perform the duties of a Security Officer in accordance with post orders and company policy

Requirements

• Valid state Guard License (or ability to obtain one)
• Pass background check, drug/alcohol screening, and possibly a driving record check
• Maintain active licensing status while on duty
• Flexibility to adapt to changing environments and shift needs
• Intermediate computer skills; ability to work with wireless security technology platforms
• Professional appearance and demeanor required
• Strong customer service and interpersonal skills
• Ability to manage both routine and emergency situations calmly and effectively
• Comfortable interacting with high volumes of the public, depending on shift assignment

Qualifications

• High School Diploma or GED
• Minimum 2 years of related experience, or an equivalent combination of education and experience
• Minimum 2 years of experience in retail preferred

Skills

• Security operations with an emphasis on patrol, inspection, and response services
• Supervisory practices and procedures
• Positive direction and motivation of performance
• Learning quickly and carrying out instructions
• Tracking and maintaining schedule assignments
• Teamwork and adaptability
• Customer service and results orientation
• Interpersonal skills, including handling challenging individuals

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Working Conditions

• Requires the physical and mental capacity to perform effectively all essential functions
• Exposure to stressful situations, authorities, executives, clients, staff, and the public
• Exposure to or required to handle sensitive and confidential information